Frequently Asked Questions

Everything you need to know about your Zulu & Zephyr experience.

How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer returns on full-priced items within 30 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that sale items are final sale.

How do I care for my Zulu & Zephyr pieces?

To ensure longevity, we recommend hand washing in cold water with a gentle detergent and drying in the shade. Always check the specific care label on your garment for detailed instructions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.